FREQUENTLY ASKED QUESTIONS  

 

We've compiled a list of frequently asked questions to give you all the extra information you need. However, if there is anything else you need to know please just email us and we'll get straight back to you.

1. Which areas do you cover?

We cover mainly Sussex, Surrey and parts of Kent and Hampshire.

2. How much is delivery

Delivery is calculated from our base in Ansty, West Sussex (RH17 5AG) to your venue.

0 - 15 miles - free delivery

16 - 25 miles - £29

26 - 35 miles - £39

36 - 45 miles - £49

46-55 miles - £59

56 + POA

3. DO YOU OFFER DISCOUNT IF I HIRE MORE THAN ONE ITEM?

ABSOLUTELY! Our package deals are what we are known for.  See our prices and discounts here.

4. I want to book you. When do you need a deposit?

Asap! Your date remains open until we receive your deposit. To secure your date all we require is a £50 deposit, the remaining balance is due 30 days before your wedding or event. 

5. My wedding isn't for ages, when do i need to book by?

Asap! Once your date is gone, it's gone. We have some bookings for up to three years in advance. Get in early and secure your date. 

6. DO YOU HAVE A SHOWROOM? I'D LIKE TO SEE YOUR PRODUCTS.

We are working on it! In the mean time come and see us at one of the many wedding fairs we exhibit at  - drop us a line to find out where the next one is.

7. My venue requires PAT Testing & Public Liability, do you have these?

Of course. We will contact your venue directly and send them copies of our certificates.

8. What is the normal hire period?

Normally, we set up early on the morning of your wedding. We'll find out from your venue the earliest possible time we can get access, so we've usually been and got out of the way before other suppliers arrive. We collect early the morning after your wedding. 

9. CAN YOUR PRODUCTS BE MOVED?

To avoid items being broken, we do not allow our larger products (Light Up Letters, Lightbox, Flower Walls etc) to be moved once we have set them up.